Customer Service Specialist

Tyler, TX
Full Time
Admin
Entry Level

Cable's Roofing is looking for a Customer Service Specialist to join our team in our Tyler, Texas office. This person will drive both potential customer lead intakes and customer satisfaction by fielding inquiries, creating leads for sales reps, addressing customer issues and warranty claims, soliciting and processing customer reviews and solving customer pain points.


The ideal candidate has sales oriented and customer-first mindset and aims to deliver high-quality service in every prospect and customer interaction.

Responsibilities:

  • Manage all inbound phone calls and walk-ins (similar to that of a receptionist) and manage initial prospect communication and ongoing customer communications.
  • Process prospect leads for sales team.
  • Assist customers with solving their complaints and issues while always maintaining a calm, empathetic, 'customer is right' attitude.
  • Consult customer on job success and solicit their reviews.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Interact with both sales and production departments to solve customer issues.
  • Assist sales department with metrics and reports.
  • Perform various office 'housekeeping' tasks to ensure that the office reflects a calm, organized and friendly environment.

Requirements:

  • No previous experience necessary.
  • Ability to use Microsoft platforms such as Word and Excel.
  • Ability to use Google Sheets.
  • Excellent written and verbal communication skills, especially over the phone
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with any CRM system

Compensation:

Wage based on your qualifications. Starting pay range is $16 - $20 per hour with room for growth.

Benefits:

Cable's Roofing offers choices of various medical and dental insurance programs. We have a generous paid time off and paid vacation program.

About Cable’s Roofing:

Cable’s Roofing is a 24-year-old roofing construction organization in the niche market of residential and commercial re-roofs and insurance roof restoration work. Cable’s is dedicated to being the best at our craftmanship and value.  Our employees enjoy a family-like, diverse work culture that promotes honesty, hard work and being particular with our quality and performance. Cable’s Roofing is heavily involved in the community and helping others in need. Our vision: “We create opportunities locally to impact lives globally.”

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